Answers to your questions

You can choose a Sound Balm® according to the area of your body that you want to harmonize or the desired benefit (see the description of each Sound Balm® in the shop), or by simply listening to your intuition … which is always strongly recommended! One thing is sure: Sound Balms® are smart. They know what they need to do for you and they will do it.

For personalized advice, please feel free to contact Erin using the contact form.

If you have never experienced working with sound, start with a one-week subscription to familiarize yourself with the tool, then observe what’s happening within you during the sessions. If you feel a powerful inner calling for these vibratory tools, you can start out with the 1-month subscription, with or without commitment.

Above all, it’s not recommended to switch from one balm to another! Working with a single balm for a week remains the basis for optimizing your experience and promoting its integration. If you are just starting out with the Sound Balms®, you can follow the following program:

As for Balm 05 (combined), which is particularly powerful, it’s better to listen to it at the end of the program, in week 4, 1 to 3 times only, depending on your intuitive feeling.

Listen to the Sound Balm® at least once a day for 7 days (depending on your subscription plan). Remember to listen to your body: if it asks you to, follow its desire and increase the number of daily sessions and/or extend your practice for a week or more. Like any practice, regularity is essential to achieve results!

Yes … and no. Yes, if your inner voice guides you to do so! No, because the effect of a Sound Balm® is powerful and requires you to allow yourself the necessary time and space to work within you. It is therefore advisable to listen to the same Sound Balm® over a period of at least a week, before eventually switching to another balm, according to your needs at that time.

It’s important to note that any discomfort (fatigue, exacerbated emotions, body aches …) is often a sign that deep cleansing and release processes are in progress. Encysted memories or repressed emotions must be revealed (and thus relived to some extent) in order to be released. The key is acceptance … and trust! Listen to the messages your body is sending you and accept this passing discomfort. Naturally, you are free to stop the sessions at any time. But keep in mind that the strategy of avoiding the problem does not eliminate the problem ;-)

Yes. After listening to Sound Balms®, nightmares, sweating, nocturnal awakenings and aches may appear, to the same extent of the disharmony revealed. These events are part of the ongoing energy cleansing (read the answer above regarding discomfort).

Yes. To do this, use the contact form, explaining your needs or problem. Erin will get back to you as soon as possible (within 48 hours).

Use the contact form, explaining your wishes or problem, and include your phone number. Erin may also offer you a phone appointment to better define your request.

In this case, contact Erin using the contact form. The creation of a custom-made Sound Balm® or TNSO sessions by phone may be offered.

No. Sound Balms® cannot under any circumstances replace medical treatment, diagnosis or care provided by a doctor or specialist.  However, they can be used as useful supplements during your treatment.

Yes. However, this sort of gesture demands careful consideration. Make sure that through your intention to help someone, as laudable and generous as it may be, you aren’t designating yourself as their “savior”, which would be of no benefit, neither to you, nor the person concerned. Remember that the being is the unique sovereign of its health and future. Be sure that you are in a state of absolute detachment.

To access the Sound Balm®, log in to your account using your username and password. The Sound Balm® can be found in the “My Sound Balms® ” tab in the “My Account” menu. In the table, click on the “player” button … Your experience may now begin.

The end date of your subscription is indicated in the dashboard of your account. To find all your subscription details, log in to your account using your username and password.

No. Once your subscription has been validated during your order and your payment has been accepted, it is no longer possible to change the duration.

No. Once your order has been placed and your payment accepted, no refunds will be granted. This applies regardless of your use of the Sound Balm(s)®, complete or not.

No. Once your order has been placed and your payment accepted, no refunds will be granted.

If you are having trouble logging in to the my account section, make sure that you have entered the correct password, that the Caps Lock is not enabled or the numeric keypad has not been disabled on your keyboard. If the problem persists, you can request a new password from the login screen. If this does not solve the problem, please contact Support at

You can request a new password from the login screen. If this does not solve the problem, please contact support via

You can access the online playback for your balms in the section My Sound Balms®. If you are unable to play a Sound Balm®, make sure you have a working Internet connection and are using a modern browser like Google Chrome , Mozilla Firefox , Safari (only on Apple products) or Microsoft Edge. If the problem persists, disable your ad blocker. If the playback still isn’t working, please contact the support via the address

To make changes to your account, go to My Account.

If you want to delete your TNSO account, contact us directly via the contact form (

Warning: by deleting your account, you will no longer be able to access your order history. However, you will be able to recreate an account with the same address.

You haven’t found an answer to your question?

Please feel free to detail your request using the contact form.

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